CORONAVIRUS (COVID-19) UPDATE

CORONAVIRUS (COVID-19) UPDATE

In support of recommended social distancing, our office lobbies will be closed through April 30 and we will reassess the situation at that time.

March 20, 2020 - Midland Power Cooperative is focused on maintaining the service that you expect.  As we all work together to ensure the safety and well-being of our community during the Coronavirus (COVID-19) pandemic, the co-op is supporting social distancing procedures.  The first step of this was closing the office lobbies to foot traffic.  Now we are implementing additional internal changes to maximize our social distancing efforts, which, sadly, requires us to make some changes to our phone answering procedures during office hours.  We pride ourselves on answering phones in person.  However, the number of team members able to answer the phones at one time has been reduced due to our new procedures, and some members might be given a different phone number to dial to reach the appropriate person.  We truly appreciate our members’ patience and understanding during this unprecedented time.

Ways members can help:

Outage Reporting that keeps call volumes low:

Ways to pay without visiting our lobbies:

  • SmartHub – We encourage the use of SmartHub.  The online account access system allows members to review their electric use, pay their bill, report service issues, and contact the
    co-op.  You will continue to receive your bill in the mail unless you choose to go paperless within SmartHub.  SmartHub also allows users to set up autopay if they wish.
  • Pay Now – Pay online without a username and password.  You will need your account number and the name on the account.
  • Pay By Phone - Use our 24-hour Secure Pay-by-Phone system at (888) 470-4623.
  • Mail a check or money order with the billing stub.
  • Use one of our drop boxes available at each of our four locations.

If you need to contact the co-op for something that is not urgent, feel free to contact us through the SmartHub system or by e-mailing [email protected].

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March 16, 2020 - Midland Power Cooperative has business continuity plans in place, and we have been preparing for the potential impact from the Coronavirus (COVID-19) in our communities.  We are focused on delivering safe and reliable electricity while maintaining a healthy workforce to provide the service you expect.

In support of recommended social distancing, our office lobbies will be closed through April 13. The co-op will continue to follow the Centers for Disease Control and other local and regional authorities’ guidelines and recommendations.

What can member-consumers do to help?

If you’re able to utilize the internet or smartphone technology, we highly encourage the use of the SmartHub system. It is a convenient way to make payments and report service interruptions utilizing a cell phone, tablet, or computer.  Given current circumstances, SmartHub’s electronic nature supports social distancing recommendations and reduces phone system congestion.You will need your account number that is listed on your bill to register.

If you’re unable to take advantage of SmartHub, there are many other ways to pay, including our 24/7 automated phone system at (888) 470-4623.  You can still do routine business with the co-op by calling (800) 833-8876 or (515) 386-4111.

Additional updates will be available on our website or on our Facebook and Twitter pages.

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