Planned Outage Notifications Expanded

Planned Outage Notifications Expanded

In an effort to increase member communications, the cooperative is moving beyond automated phone calls to notify members of planned power outages. We have added the capability to send an e-mail or text message to SmartHub users to notify them prior to a power outage occurring due to maintenance or repair work that requires de-energizing power lines. The username e-mail address for SmartHub users will automatically be enrolled in the notification system, but members can log into SmartHub to change the primary e-mail address that will receive these e-mails, add additional e-mail addresses to receive these notifications (spouses, roommates, business partners, etc), or opt-in to notifications via text message. 

To add e-mail addresses or phone numbers, log into SmartHub online and go to Manage Contacts under the Notifications tab. Click Add E-Mail Contact or Add Phone Contact. Be sure to do the next step to enroll the e-mail addresses into the appropriate notifications. In order to receive e-mail notifications,  you will need to login to your e-mail account to verify your e-mail address. 

To adjust how you receive messages, based on event type, go to Manage Notifications, under the Notifications tab, and select the Service dropdown to change or add multiple recipients to receive planned power outage notifications. 

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