Midland Power Cooperative was honored to recently receive a 2023 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with the co-op, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.

Midland Power’s ACSI score substantially outperformed the industry average score earned by publicly measured utilities reported in the 2023 ACSI Energy Utility Study and ranks within the top 25 percent of all electric cooperatives measured. This award is a testament to our ongoing efforts to provide the best possible member experience.

While we're proud of this achievement, we remain dedicated to our members and will continue our ongoing efforts to ensure the safe, reliable, and affordable power they depend on. 

*Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.