Outage Center
Outage Center
WHAT TO DO IF YOU LOSE POWER
- Check the fuses or breakers in your home or at the meter pole if you are able to.
- Any issues from the meter pole to your house/building are your responsibility. Please contact an electrician. We can only fix issues from the meter pole to our service lines and beyond.
- Check with your neighbors to see if their power is also off.
- Report your outage using the options below.
- Like or visit our Facebook page to see updates and information on major outage situations.
REPORT AN OUTAGE
SmartHub App - Download the SmartHub App, login and select "Report/View Outage Status" and then select "Report Outage." Click here to download the app.
SmartHub - Desktop - Login to your SmartHub account to report your outage on your computer or mobile web browser. Click on "Report An Outage" under the Quick Links section.
*New users will need to register first.*
Call Us - If you don't want to use SmartHub or don't have a SmartHub account to report your outage, call us 24/7 at (800) 833-8876 to report your outage.
Be prepared to give one or more of the following when calling:
- Name
- Service Address
- Account Number
- Map Location Number (on your bill)
View this map for information on the number of members without power by zip code, county, or township.
Facebook
Like or follow us for updates on major outage situations, news, events, and more!
Causes of Outages
The most common causes of outages are:
Weather-related
- High winds
- Lightning
- Ice or snow
Others
- Farm equipment or vehicle contact with poles or wires
- Animals (squirrels, raccoons, birds, etc.)
- Trees and branches in contact with lines
- High power demand that causes overload
Check out the outages for Rural Electric Cooperatives across the state of Iowa.
Local Weather
See what's occurring for weather in your area that may be causing outages. Or download the app.
See what's occurring for weather in your area that may be causing outages. Or download the app.
Power Restoration Process
Watch the video below for details on how the power restoration process works!
Watch the video below for details on how the power restoration process works!
Downed Power Lines
- Call Midland Power at (800) 833-8876 to report a downed line.
- Never touch or go near a downed power line.
- Don’t touch anything that may be touching a downed wire, such as a car.
- If a power line falls on your vehicle: stay inside the vehicle (unless there is a fire) and call the co-op and emergency services.
- If you have to exit a vehicle with a downed wire on it because of a fire:
- Open the door, but do not step out of the car because you may receive a shock.
- Keeping both feet together, jump free of the car so that your body clears the vehicle before touching the ground.
- Once you clear the car, shuffle at least 50 feet away, with both feet on the ground.
Generators
If it is necessary to use a portable generator, manufacturer recommendations and specifications must be strictly followed. If there are any questions regarding the operation or installation of the portable generator, a qualified electrician should be immediately contacted to assist in installation and start-up activities. The generator should always be positioned outside the structure.
When using gasoline- and diesel-powered portable generators to supply power to a building, switch the main breaker or fuse on the service panel to the "off" position prior to starting the generator. This will prevent power lines from being inadvertently energized from backfed electrical energy from the generators, and help protect utility line workers or other repair workers or people in neighboring buildings from possible electrocution. If the generator is plugged into a household circuit without turning the main breaker to the “off” position or removing the main fuse, the electrical current could reverse, go back through the circuit to the outside power grid, and energize power lines or electrical systems in other buildings to at or near their original voltage without the knowledge of utility or other workers.
